Policies

Shipping

  • Orders will be shipped to the address given at checkout.
  • Livestock WILL NOT be shipped to APO/FPO addresses.
  • No shipping to Alaska and Hawaii.
  • Sticks ‘N Stones WILL NOT refund orders that were given insufficient, inaccurate, or invalid address.

DOA Policy

  • Photos of any DOAs must be sent to us via email within 2 hours of delivery confirmation by carrier. After receiving photos we will advise what to do with the DOAs, do not discard until instructed. If DOAs are confirmed by us and photos sent within 2 hours we will issue a store credit for the total purchase price minus any shipping charges. Often we are able to replace the DOAs with the same or similar items plus shipping costs. Failure to notify us within the 2 hour time period will void any guarantees.
  • No refunds of shipping charges will be issued.
  • If we are unable to replace your DOA with a comparable item we will credit your account for the full purchase price of the item as a credit on our website.
  • Please ASK any questions about our DOA policy before ordering.
  • *DOA = Dead On Arrival
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